Position Purpose
Assist management in achieving the stated branch goals in line with the company policy and established procedures including, but not limited to, increasing company profit. Co-ordinate the activities and ensure expeditious delivery of Export Air consignments in a timely manner to customers, as per customer orders and prescribed quality standards using discretion and independent judgment to increase the margin on each shipment.
Responsible for main tasks:
Increasing Branch Profits
- Utilize discretion and independent judgment to engage vendors to increase margin on each shipment.
- Utilize discretion and independent judgment to ship goods using the most efficient, cost-effective route to increase margin on each shipment.
- Discretion to engage vendors.
- Management of vendors.
- Negotiate rates with shipping vendors.
- Employee profit and loss on each shipment will be analyzed.
- Overall management of desk to maximize profit.
Coordinating Operations with Airfreight Exports
- Ensure support documentation is available and correct.
- Book freight with Airlines and consolidators and obtain freight rates.
- Arrange pick up on behalf of the client/agent as required.
- Registration of shipments.
- Accurate completion of airway bills.
- Operate customs exit systems ensuring relevant input data is recorded for obtaining E.C.N clearance.
- Reporting to customs when required.
- Ensure timely delivery to carrier’s consolidators and packing depots. Cost invoicing and collection of correct charges.
- Ensure compliance with all regulations prescribed by USA customs/IATA/TSA.
Client and Supplier Management
- Keeps record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
- Regularly review reports in order to refine and improve services to the customer.
- Review quotes and records rates to clients and prospective clients.
- Manage allocated customers using established tools (e.g. activity reports) to achieve and exceed targets.
- Trace orders and ensure that information effecting arrival or dispatch is communicated to customers (internally and externally) or their agents.
- Keep informed of competitor activities and industry trends; attend industry related functions and seminars when required.
- Deploy information about all contact with customer and supplies to all parties.
Financial and Accounting Responsibilities
- Resolve Export accounting issues related to forwarding cost/payment, overseas invoicing, free domicile.
- Process Air freight debtors & creditors in an expeditious manner by verifying they are correct prior to passing them to accounts for payment. Provide any supporting documentation for overdue payments.
- Ensure the department (cost center) achieves it financial and quality objectives.
Required skills and qualification/ education/ studies:
- High school graduate: some college preferred
- Knowledge of related computer applications
- Familiar with basic freight forwarding procedures
- Two - three years of previous AE experience
- Exceptional customer services skills
- Attention to detail
- Excellent Time management and problem solving ability
- Able to meet deadlines
- Shows professionalism while remaining calm under pressure
- Customer focused Excellent Communication skills
- Team orientated
- Desire to learn Ocean Exports
Salary range $55,000-$75,000
